Support
Who to contact, and what to expect.
| Topic | Where |
|---|---|
| Evaluation, technical call, pricing | [email protected] |
| Security questions, document requests | [email protected] |
| Vulnerability reports | [email protected] |
| Hiring | [email protected] |
Existing customers
During onboarding you get a direct channel with the implementation team and named contacts on our side. Policy changes, new agents, and adapter questions go there.
Availability
Availability commitments are set in the service agreement and agreed per deployment, because the right number depends on where the system sits relative to your agents. The agreement and the data processing agreement are both provided for review before signature.
What happens when the commitment is not met is already defined in your policy, not decided during the incident: failure mode is set per class of operation, and critical categories fail closed. See how it works.
Incidents
If a decision looks wrong, send the request identifier from your log. Every verdict carries the policy version that produced it, so a disputed decision can be reconstructed exactly.
Vulnerability reports
We aim to acknowledge within three business days and do not pursue good faith researchers. Details in security.